Last updated: August 3, 2026
ClogMasters (“ClogMasters,” “we,” “us,” or “our”) operates the website https://clogmasters.com/ (the “Site”) and provides drain cleaning, sewer, and plumbing services throughout Broward County and North Miami-Dade, Florida (“Services”). This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By using the Site or contacting us for service, you agree to the collection and use of information as described here.
1. Information We Collect
Information you give us directly:
- Name, phone number, email address, and service address when you call, fill out our contact/service request form, or request a free estimate.
- Details you provide about your plumbing issue (e.g., type of problem, property type, preferred appointment time).
- Any information you submit through a job application (Careers page) or franchise inquiry (Franchise page).
- Reviews or testimonials you choose to submit or that appear through our review platform.
Information collected automatically:
- Standard technical data such as IP address, browser type, device type, pages visited, and referring URL, collected through cookies and similar tracking technologies (including Google Tag Manager and associated Google Analytics/Google Ads tags).
- Approximate location data if enabled by your browser or device, used to help route service requests to the correct area.
Information from third-party tools we use:
- Call tracking and recording data if you contact us by phone (used for quality assurance and service coordination).
- Review and reputation management data processed through our review widget provider.
We do not knowingly collect payment card information through the Site itself; any payment for services is handled directly with our technicians or through a separate secure invoicing/payment process.
2. How We Use Your Information
We use the information we collect to:
- Respond to service requests, schedule appointments, and dispatch technicians.
- Provide free estimates and follow up on quotes.
- Communicate with you about your service, including confirmations, arrival updates, and invoices.
- Improve the Site, our marketing, and our service area pages.
- Comply with Florida licensing, insurance, and legal requirements (ClogMasters is a Florida Certified Plumbing Contractor, license CFC1430169).
- Evaluate and respond to job applications or franchise inquiries.
- Send you marketing communications (e.g., seasonal maintenance reminders) where permitted, with an option to opt out at any time.
3. How We Share Your Information
We do not sell your personal information. We may share information with:
- Service providers who perform functions on our behalf, such as website hosting, call tracking, review management, scheduling/CRM tools, and marketing/analytics platforms (e.g., Google).
- Subcontractors or dispatch partners, only as needed to complete your requested service.
- Legal and safety purposes, if required by law, subpoena, or to protect the rights, property, or safety of ClogMasters, our customers, or others.
- Business transfers, if ClogMasters is involved in a merger, acquisition, or sale of assets, in which case customer information may be transferred as part of that transaction.
4. Cookies and Tracking Technologies
The Site uses cookies and similar technologies (via Google Tag Manager) to analyze site traffic, measure ad performance, and improve user experience. You can control cookies through your browser settings; disabling cookies may affect some Site functionality. We may also use retargeting/advertising pixels (e.g., Google Ads, Meta) to show relevant ads to prior visitors on other websites.
5. Your Choices and Rights
- Marketing opt-out: You may unsubscribe from marketing emails or texts at any time using the link/instructions provided, or by contacting us directly.
- Do Not Call: If you no longer wish to be contacted by phone for marketing purposes, let us know and we will honor your request.
- California residents: Depending on applicable law, you may have the right to request access to, deletion of, or an opt-out of the “sale” or “sharing” of your personal information. To make such a request, contact us using the information below.
- Do Not Track: The Site does not currently respond differently to browser “Do Not Track” signals.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining service records, satisfying legal/licensing obligations, and resolving disputes.
7. Children’s Privacy
The Site is not directed at children under 13, and we do not knowingly collect personal information from children under 13.
8. Security
We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Third-Party Links
The Site may link to third-party websites (e.g., Google Maps, social media, review platforms). We are not responsible for the privacy practices of those third-party sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise any of the rights described above, contact us:
ClogMasters
1416 N Dixie Hwy, Hollywood, FL 33020
Phone: +1 (754) 215-6280
Email: info@clogmasters.com